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Intelligent
AI Chatbots for Every Channel

Automate customer interactions on WhatsApp, SMS, and Voice with AI chatbots that understand natural language. Deliver instant, personalised responses 24/7 — with enterprise-grade reliability on every channel.

97%

WhatsApp Read Rate

Avg Response Time

24/7

Always-On Availability

20+

Languages Supported

Chatbot Active 1,240 live chats now

Resolution Rate 94.7% automated

AI Chatbots

Chatbots, One Intelligent Platform

Deploy AI chatbots across the channels your customers use most — WhatsApp, SMS, and Voice — all managed from a single dashboard.

WhatsApp AI Chatbot

Deploy a fully automated WhatsApp chatbot that handles orders, bookings, and support — integrated with your backend systems via the official META Business API.

Natural conversation flows with advanced NLP
Order tracking and booking fully automated
Payment collection via WhatsApp Pay
Product catalogue browsing inside chat
Multilingual — auto-detect customer language
Live agent takeover with full chat context

SMS AI Chatbot

Two-way SMS conversations powered by AI — collect data, answer queries, and qualify leads through automated text message flows on any mobile network globally.

Keyword-triggered automated reply flows
Lead capture and data collection via SMS
Appointment reminders and confirmations
Survey and feedback collection at scale
Opt-in / opt-out fully DLT compliant
API webhook for real-time backend integration

Voice AI Chatbot (IVR 2.0)

Replace legacy IVR with conversational AI voice bots that understand natural language, resolve calls without menu trees, and hand off to humans when needed.

Natural language understanding (NLU) engine
No more “Press 1 for…” menu trees
Handles billing, bookings and queries by voice
Live agent transfer with full call transcript
24/7 availability with sub-second response
Call recording, quality scoring and analytics

How It Works

Live in 4 Simple Steps

From account creation to an AI chatbot handling real customer conversations — in under 30 minutes.

Choose Your Channel

Select WhatsApp, SMS, Voice, or all three. Connect your META Business API, SMS sender ID, or SIP trunk in minutes.

Build the Conversation

Use our visual flow builder or upload existing FAQs and scripts. The AI learns your brand tone and response patterns automatically.

Connect Your Systems

Integrate with your CRM, order management, booking engine, or helpdesk. Chatbots pull live data to answer queries accurately.

Launch & Optimise

Go live and monitor all conversations in real-time. AI continuously improves resolution rates based on outcomes and feedback.

Core Capabilities

AI That Actually Understands Customers

Not just keyword matching — real conversational intelligence built on the latest NLP models, trained on your data.

Contextual Conversation Memory

Retains full context across a conversation session so customers never repeat themselves. Picks up exactly where it left off.

Omnichannel Flow Continuity

A conversation started on WhatsApp can seamlessly continue via SMS or Voice, with full context preserved across channels.

Sentiment & Intent Detection

Identifies customer sentiment in real-time and adjusts responses accordingly, prioritising frustrated customers for immediate human escalation.

Intelligent Human Escalation

Knows exactly when to involve a human and hands off with full chat history, sentiment score, and customer profile already loaded.

Real-Time Analytics Dashboard

Track resolution rates, drop-offs, handoffs, CSAT scores, and conversation volume in a unified live analytics dashboard.

Use Cases

AI Chatbots for Every Industry

Proven chatbot workflows deployed across industries that depend on high-volume, always-on customer communication.

E-Commerce

Order status, returns, product queries, and cart recovery all handled automatically via WhatsApp and SMS chatbots.

Healthcare

Appointment booking, prescription reminders, lab result notifications, and patient query resolution via voice and SMS bots.

Banking & Finance

Balance enquiries, OTP delivery, transaction alerts, loan eligibility checks, and fraud query resolution via AI chatbots.

Real Estate

Property enquiries, virtual tour bookings, price negotiations, and follow-up campaigns automated end-to-end.

Education

Student admission queries, fee payment reminders, class schedules, and exam notifications via SMS and WhatsApp bots.

Logistics

Shipment updates, delivery confirmations, exception handling, and rider coordination via two-way SMS chatbots.

Travel & Hospitality

Flight updates, hotel check-in instructions, itinerary changes, and guest feedback collection automated via WhatsApp.

Gaming & Fantasy Sports

Player registration, game result alerts, deposit reminders, KYC verification, and support queries via AI chatbots.

Integrations

Plugs into Your Existing Stack

Native integrations with the platforms your team already uses — no custom dev work required.

WhatsApp Business API

Twilio

META Business Suite

Salesforce

HubSpot

Zoho CRM

Freshdesk

Zendesk

Intercom

Shopify

WooCommerce

Magento

Razorpay

Stripe

PayPal

Google Sheets

Zapier

Make (Integromat)

REST API

Webhooks

FAQ

Frequently Asked Questions

Everything you need to know about deploying AI Chatbots with BULKSMS.AI.

An AI Chatbot handles structured, conversational interactions — answering questions, collecting data, and guiding users through flows. An AI Agent is more autonomous, capable of taking multi-step actions, making decisions, and operating independently across complex workflows. Both are available on BULKSMS.AI.

Yes, WhatsApp chatbots require a verified META Business API account. BULKSMS.AI handles the entire approval and onboarding process for you, typically completing setup within 24–48 hours.

Yes. Our AI chatbots support 20+ languages with automatic language detection. The bot identifies the customer’s language from their first message and responds accordingly, without any manual configuration.

The bot is trained to recognise unanswerable queries and escalates to a human agent instantly, passing the full conversation history, customer profile, and sentiment score so your team can pick up without any context loss.

Yes. We offer native integrations for Salesforce, HubSpot, Zoho, Freshdesk, Zendesk, Shopify, WooCommerce, and many more. For any custom system, our REST API and webhook support enables integration within hours.

Starter and Professional plans include monthly conversation limits. Once you exceed your limit, you are billed per conversation at a competitive rate. Enterprise plans include unlimited conversations with no overage charges.

Absolutely. Our visual drag-and-drop flow builder requires no coding. You can design conversation paths, set conditions, and connect integrations entirely through our no-code interface. Technical teams can also use our API for custom builds.

Yes. BULKSMS.AI is fully GDPR-compliant. All customer data is encrypted in transit and at rest, stored in your chosen data region, and you retain full ownership and control. We never use your data to train shared models without explicit consent.

Launch Today

Start Automating Customer Conversations Right Now

Join 10,000+ businesses using BULKSMS.AI chatbots. Deploy your first AI chatbot and go live in under 30 minutes.

Intelligent AI Chatbots for Every Channel